State Farm® Insurance Agent Helena Soulakhian
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kyle Christiansen
May 26, 2026
5
out of
5
rating by Kyle Christiansen
"Mary was incredibly kind and helpful :)"
davit melkonyan
May 22, 2026
5
out of
5
rating by davit melkonyan
"I’m very thankful to Susanna Zhamkochyan as she was very helpful, very nice and kind. Her exceptional work made me believe that the agents like Susanna will make the State Farm the best insurance company ever."
We responded:
"Hey, Davit! Thank you for taking the time to share your experience with Susanna. I’m so happy to hear she was helpful, kind, and made such a positive impression during your experience with our office. Your thoughtful words about her work truly mean a lot to us. We sincerely appreciate your support and your five-star review."
Armineh B
May 20, 2026
5
out of
5
rating by Armineh B
"Shout out to Susanna at this agency! She handles requests quickly and always follows up as promised. Really appreciate the great communication and efficiency."
We responded:
"Hey Armi, thank you for taking the time to leave us a review! I'm glad to hear that Susanna has been providing you with efficient service and great communication. We strive to make sure all your needs are met promptly. We appreciate your support!"
Vahram Kirakosyan
May 20, 2026
5
out of
5
rating by Vahram Kirakosyan
"Mary has excellent product knowledge and knew exactly what kind of policy we needed to best fit our bakery. Anytime we needed changes made, she was quick, responsive, and very responsible. She made the entire process easy and stress-free. I highly recommend Mary for all your insurance needs. She provides outstanding customer service, great communication, and truly cares about finding the best coverage for her clients."
We responded:
"Thank you, Vahram, for your wonderful feedback! I'm happy to hear that Mary provided you with excellent service and made the process smooth for your bakery's insurance needs. We truly appreciate your recommendation and are here to assist with any other needs. Let us know if there's anything else we can do for you!"
Rob Zakaryan
May 15, 2026
5
out of
5
rating by Rob Zakaryan
"Susanna was extremely professional, responsive, and helpful throughout the entire process. She explained all the coverage options clearly, answered every question patiently, and made everything simple and stress-free. You can tell she genuinely cares about her clients and works hard to find the best policy and price. I highly recommend Susanna to anyone looking for a reliable and trustworthy insurance agent"
We responded:
"Thank you, Rob, for your wonderful feedback! I'm so happy to hear that Susanna provided you with such a professional and supportive experience. Our team is dedicated to making the insurance process as smooth as possible, and it's great to know Susanna delivered on that promise. If you ever need further assistance or have more questions, feel free to reach out!"
Artashes Grigoryan
May 15, 2026
5
out of
5
rating by Artashes Grigoryan
"Susanna Zhamkochyan provided excellent customer service. I truly appreciated her professionalism, care, and prompt assistance. I am also very pleased to be using State Farm as my insurance company."
We responded:
"Artashes, thank you for your wonderful feedback! I'm glad to hear that Susanna delivered such excellent service and that you're happy with State Farm as your insurance provider. We’re always here to assist you with any needs you may have. Let us know if there's anything else we can do for you!"
ILIANA ARGUETA aka ILY
May 7, 2026
5
out of
5
rating by ILIANA ARGUETA aka ILY
"I had a great experience with Emma Gabrielyan.She was professional, friendly, and very knowledgeable throughout the entire process. She took the time to answer all my questions and made everything easy to understand. Excellent customer service and a wonderful experience overall in the insurance industry. Highly recommend working with Emma Gabrielyan 😊😊😊"
We responded:
"Thank you, Iliana, for sharing your experience! I'm happy to hear that Emma provided you with such professional and friendly service. It's wonderful to know she made everything clear and easy for you. We appreciate your recommendation and are here if you need anything else!"
Grant Akopyan
May 6, 2026
5
out of
5
rating by Grant Akopyan
"Mary was absolutely amazing to work with! She made the entire car insurance process easy, stress-free, and explained everything clearly. She was professional, patient, and truly cared about finding the best coverage for me. I highly recommend Mary to anyone looking for excellent customer service and a reliable insurance agent!"
We responded:
"Thank you, Grant! I'm happy to hear that Mary provided such excellent service and made the insurance process smooth for you. Her professionalism and dedication to finding the best coverage are truly valued. If you need any further assistance, feel free to reach out!"
Karine Mumushik
May 5, 2026
5
out of
5
rating by Karine Mumushik
"Mery was very nice and helpful Thanks Mary"
We responded:
"Thank you, Karine! I'm happy to hear that Mery was able to assist you so well. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Hayk Plavchyan
May 4, 2026
5
out of
5
rating by Hayk Plavchyan
"Thank you Susanna to help me out today. All staff are very helpful, nice and supportive. Thank you Helena for great customer service and caring attitude."
We responded:
"Thank you, Hayk! I'm so happy to hear that Susanna and the rest of our team were able to assist you effectively. Your kind words about our customer service and supportive staff mean a lot to us. We're always here to help with any of your insurance needs!"
Tom from America
May 4, 2026
5
out of
5
rating by Tom from America
"I'd to send a shout out to Mary. I was having a very frustrating time trying to pay my homeowner's insurance bill, and I was losing my patience when I called the office. Mary answered and simply handled getting the payment to go through, which helped to calm down. Thank you personally, Mary. You were awesome, and I'm glad you were there for me. 🥰"
We responded:
"Thank you, Tom, for sharing your experience! I'm glad to hear that Lia was able to assist you in finding the right coverage and making the process enjoyable. Her dedication to providing excellent customer service truly shines through. If you have any further questions or need assistance, feel free to reach out to our office anytime. We're here to help!"
Arina Shanazary
May 1, 2026
5
out of
5
rating by Arina Shanazary
"Mary was incredibly helpful and professional throughout the entire process. She made everything feel easy and stress-free, taking the time to explain each step clearly and ensuring nothing was overlooked."
We responded:
"Thank you, Arina, for your wonderful feedback! I'm happy to hear that Mary provided such helpful and professional service, making the process easy and stress-free for you. Our team is dedicated to ensuring a smooth experience for everyone. If you have any more questions or need assistance in the future, feel free to reach out!"
Kristin Walker
April 28, 2026
5
out of
5
rating by Kristin Walker
"Mary was very helpful with updating my policy information."
We responded:
"Thank you, Kristin! I'm happy to hear that Mary was able to assist you with updating your policy information. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Alice Nahapatian
April 24, 2026
5
out of
5
rating by Alice Nahapatian
"Mary’s customer service is unmatched"
We responded:
"Thank you, Alice! I'm glad to hear that Mary provided such exceptional service. We strive to deliver the best experience for our customers. If you need anything else, feel free to reach out!"
Linda Zamora
April 20, 2026
5
out of
5
rating by Linda Zamora
"I called State Farm today and spoke to Mary. She was very pleasant and helpful. She answered all my questions with a return phone call in less than 15 minutes. Great customer service!"
We responded:
"Thank you, Linda! I'm happy to hear that Mary provided you with such prompt and helpful service. Our team is dedicated to delivering great customer service, and it's wonderful to know we met your expectations. If you have any more questions or need assistance, feel free to reach out anytime!"
Brenda Miller
April 16, 2026
5
out of
5
rating by Brenda Miller
"Helena and her team are always very helpful! Mary was particularly helpful recently with my vehicle coverage. Very much appreciated!’"
We responded:
"Thank you for your feedback, Brenda! I'm glad our team was able to assist you effectively. We appreciate your support and are here whenever you need us. Let us know if there's anything else we can do for you!"
Mon Aesquivel
April 16, 2026
5
out of
5
rating by Mon Aesquivel
"Talked to Mary and she was able to explain the product clearly. Was knowledgeable and was not pushy. Very pleasant talk."
We responded:
"Thank you for your review, Mon! I'm glad to hear that Mary provided you with clear and knowledgeable assistance. We strive to make every conversation pleasant and informative. If you have any more questions or need further assistance, feel free to reach out!"
Jimbo L
April 15, 2026
5
out of
5
rating by Jimbo L
"Great agent. Mary and the rest of the staff have helped me immensely."
We responded:
"Thank you, Jimbo! I'm happy to hear that Mary and the team have been so helpful to you. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
Karthik Subramanian
April 14, 2026
5
out of
5
rating by Karthik Subramanian
"I have been using their service for several years now, and I couldn't be happier. They are incredibly prompt and always quick to reply whenever I have a question or need to update a policy. In a world where good customer service is hard to find, they truly stand out. Highly recommend!"
We responded:
"Thank you, Karthik, for your wonderful feedback! I'm happy to hear that our prompt service and quick responses have made a positive impact on your experience. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
Inesa Hovakimyan
April 14, 2026
5
out of
5
rating by Inesa Hovakimyan
"Emma was seriously the best. Last week, she helped me out so much and made what could’ve been a stressful process feel easy and smooth. She’s super responsive, explains everything clearly, and actually cares about making sure you’re taken care of. You can tell she really goes the extra mile. I’m so glad I worked with her!"
We responded:
"Thank you for your wonderful feedback, Inesa! I'm delighted to hear that Emma made your experience easy and smooth. Her dedication and responsiveness are truly valued here. If you ever need anything else, feel free to reach out!"
Margarita Zelada
April 13, 2026
5
out of
5
rating by Margarita Zelada
"Thank you Mary for helping me update my beneficiaries on my life insurance policy today. Longtime customer (50 plus years). Excellent customer service!"
We responded:
"Thank you, Margarita! I'm happy to know you had a positive experience with our office. We’re dedicated to providing excellent service and appreciate your feedback. Let us know if there's anything else we can assist you with!"
Richard Pool
April 13, 2026
5
out of
5
rating by Richard Pool
"Mary has absolutely been the most helpful of anyone I have spoken to in the office. She gives the customer service you feel good about as a customer. Wonderful!"
We responded:
"Thank you for your review, Richard! I'm happy to hear that Mary provided such exceptional service. We strive to make every interaction positive and rewarding. If there's anything else we can assist you with, feel free to reach out!"
H B
April 7, 2026
5
out of
5
rating by H B
"Emma is truly one of the best agents I’ve ever worked with! From the very first phone call, she delivered exceptional customer service and made the entire experience smooth and stress-free. I asked her for a quote, and she went above and beyond—providing clear, detailed information while answering all of my questions with patience and confidence. Her knowledge, professionalism, and friendly attitude really stood out. Thank you Emma!!"
We responded:
"Thank you for sharing your experience! I'm happy to hear that Emma provided such outstanding service and made your experience smooth and stress-free. Her dedication and professionalism are truly appreciated. If you have any more questions or need assistance, feel free to reach out anytime!"
Sarah McKenzie
April 6, 2026
1
out of
5
rating by Sarah McKenzie
"Not sure how Helen inherited my account, but she is totally useless. I called about my renewal and spoke to Mary in her office. I told her the updated quotes I needed and made an appointment to speak with Helen about my questions the following week. Helen called me on the appointment date at the wrong time (it was input wrong in her calendar even though my email confirmation had the correct time) and had no idea why she was calling. Waited a week to sort out my renewal and she didn't even have notes on why I called in the first place."
We responded:
"Sarah, Thank you for sharing your feedback. We’re sorry to hear your renewal and coverage update experience didn’t meet expectations. We take customer communication seriously and have made multiple attempts to reach you by phone, along with sending an email with the information you requested. Our goal is to ensure you have the support you need throughout the renewal process. If there is anything else we can do to help, please reach out, we are here to help."
Vartouhie Berberian
April 6, 2026
5
out of
5
rating by Vartouhie Berberian
"Mary was very professional and has so much patience dealing with me. Thank you for your great help."
We responded:
"Thank you, Vartouhie! I'm happy to hear that Mary provided you with professional and patient service. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"